Subscription Terms
13. Subscriptions, Automatic Renewal, and Cancellation
READ THIS SECTION CAREFULLY. IT DESCRIBES RECURRING CHARGES AND HOW TO CANCEL.
13.1 Subscription Enrollment
The Website offers subscription purchase options ("Subscription Services") providing automatic recurring shipments of Products at the frequency you select at checkout (typically every 30, 60, or 90 days).
If you enroll in a Subscription Service, you agree that:
- Your subscription involves recurring payment obligations;
- We are authorized to automatically charge your payment method at the billing interval you selected;
- Shipments and charges will continue until you cancel in accordance with these Terms.
13.2 Clear and Conspicuous Disclosure; Affirmative Consent
At the time of enrollment, the recurring billing terms — including (a) the fact that charges will recur automatically, (b) the billing frequency, (c) the amount to be charged, and (d) the cancellation policy — will be presented in a clear and conspicuous manner before you complete your purchase.
You will be required to take an affirmative action (such as checking an unchecked box or clicking a clearly labeled button) acknowledging the recurring nature of the subscription before completing your purchase. Your affirmative action constitutes express consent to recurring charges.
13.3 Automatic Renewal
UNLESS YOU CANCEL IN ACCORDANCE WITH THESE TERMS, YOUR SUBSCRIPTION WILL AUTOMATICALLY RENEW AT THE THEN-CURRENT RATE AND AT THE SAME BILLING INTERVAL YOU SELECTED AT CHECKOUT. If pricing changes, we will provide advance notice as required by applicable law.
13.4 How to Cancel — No Phone Call Required
You may cancel your Subscription Service at any time. To avoid your next scheduled charge, cancellation must be completed at least 24 hours before your next billing date.
You may cancel through any of the following methods:
- Signing in to your account at get.american-biolabs.com/accounts/subscriptions with the email address you ordered with (we email you a one-time login code, no password needed) and choosing Cancel on your subscription;
- Emailing info@american-biolabs.com with your order number and cancellation request;
- Clicking the cancellation link in any subscription reminder email.
We will not require you to call a live representative to cancel.
Cancellation requests submitted through the account portal are effective upon confirmation. After cancellation, no future recurring charges will be made, and no additional shipments will be sent after the current billing cycle completes.
13.5 Restocking Fee on Certain Cancellations
A $20.00 restocking and administrative fee may apply to refunds issued in connection with a subscription cancellation where a shipment has already been prepared, processed, or shipped. See the Refund & Return Policy for details.
13.6 Account Updater Service
We may use the automatic account updater service provided by our payment processors. This service may update your stored payment information (e.g., card number or expiration date) if your card issuer provides updates. If your payment information is updated, you authorize us to charge the updated payment method. To opt out, remove your stored payment method or cancel your subscription.
13.7 Failed Payments
If a recurring charge fails, you authorize us to (i) retry the charge, (ii) contact you for updated payment information, and (iii) suspend shipments until payment is received. Your continued enrollment constitutes reaffirmation of your authorization. Unpaid balances may be referred for collection where permitted by law.